Asheville-Buncombe Technical Community College

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Guidelines for Digital Communications

In E-communication (email, Discussion Forums, Blogs, etc) the traditional verbal and non-verbal cues such as tone, inflection, body language, and gestures are missing and thus the chances of misunderstanding or mis-communication are increased. The following etiquette for online communication will foster the clear and invitational style of communication we all desire and expect from one another. Guidelines are listed below.

  1. Avoid ad hominem attacks. Attack ideas, not the person expressing the ideas.
  2. Avoid personal agendas. If you have issues with individuals or college policies and procedures, pursue these through the appropriate college channels. 
  3. Be cautious with sarcasm and humor. Others may not share your sense of humor and expressions you find commonplace may be offensive to others. 
  4. Be cautious with the content of your communication. Assume the content of what you write may be forwarded or become public. 
  5. Do not use profanity or obscenities. This is unprofessional and inappropriate for any college related communication. 
  6. Respect the diversity of ideas and opinions. View your communication as part of a panel discussion and not a pulpit. 
  7. Provide a sound rationale for your position. Appeal to facts and reasons to defend your position. Avoid emotive language. 
  8. Verify the information you pass on. This will prevent chain-letter and gossipy-type mischief. 
  9. Do not use all upper case letters. It is the equivalent of screaming. 
  10. Do not use all lower case letters. It is the equivalent of mumbling. 
  11. Proofread and edit messages before sending. Do not rely solely on spell check. 
  12. Use proper grammar and syntax. Avoid sentence fragments and errors in paragraphing and punctuation.
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Asheville-Buncombe Technical Community College   340 Victoria Road   Asheville, North Carolina 28801   USA   828-254-1921